Effective Date: September 23, 2025

Lucid Audio Video (“Lucid,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information and describes your rights under the Colorado Privacy Act and other U.S. privacy laws.

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1. Information We Collect

We may collect:

• Name
• Phone number
• Email address
• Mailing or service address
• Payment information (processed securely through third-party providers such as QuickBooks, not collected directly through our website)
• Technical information (IP address, browser type, cookies, and analytics data)

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2. How We Collect Information

We collect information through:

• Web forms and event registrations
• Phone calls, SMS/text message opt-ins, and in-person sign-ups
• Automated tools such as cookies, analytics services, and advertising pixels (Google Analytics, Meta Pixel, etc.)
• Our business platforms and integrations (HubSpot, Zapier, Webflow, OpenPhone, Google, Meta)

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3. How We Use Information

We use your information to:

• Send text messages and emails with your consent
• Provide general communications, event updates, and occasional marketing
• Register you for events and confirm participation
• Deliver quotes, proposals, and service updates
• Respond to inquiries and provide customer support
• Improve our services, website, and operations
• Comply with legal and regulatory obligations

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4. SMS/Text Messaging

By providing your mobile number and opting in, you consent to receive SMS/text messages from Lucid Audio Video.

• Purpose: General communications and event updates
• Frequency: You may receive up to 2–4 messages per month. Additional messages may be sent in direct response to your inquiries or ongoing conversations
• Rates: Message and data rates may apply
• Opt-Out: Reply STOP at any time to cancel
• Help: Reply HELP or contact us directly
  

Consent to receive texts is not required to make a purchase.

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5. Cookies & Tracking‍

We use cookies, pixels, and analytics technologies (including Google Analytics and Meta Pixel) to understand website usage, measure performance, and deliver relevant advertising.

• You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
• Some features of our site may not function properly if you disable cookies.
• You may also opt out of targeted advertising by adjusting your ad settings or contacting us at info@lucidaudio.video.

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6. Sharing of Information

We do not sell or rent your personal information. We may share data with trusted service providers that help us operate our business, including HubSpot, Zapier, Webflow, OpenPhone, QuickBooks, Google, and Meta. These providers are contractually required to safeguard your information and use it only for the services they provide to us.

We may also disclose your information:

• If required by law or legal process
• In connection with a merger, acquisition, or sale of assets

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7. Payments‍

Payment information is collected and processed securely through third-party providers such as QuickBooks. We do not collect or store your full payment card details directly on our website.

8. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete or anonymize it.

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9. Your Privacy Rights (Colorado & Other States)

If you are a resident of Colorado or another state with privacy laws (such as California, Virginia, Connecticut, or Utah), you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of targeted advertising or data sharing
• Obtain a copy of your personal data in portable format
• Appeal: If we deny your request, you may appeal by contacting us at info@lucidaudio.video, and we will review and respond within the timeframe required by law

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10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

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11. Third-Party Links

Our website may link to other sites. We are not responsible for the privacy practices of those sites, and their policies will apply once you leave our website.

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12. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

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13. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the most recent version.

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14. Governing Law

This Privacy Policy is governed by the laws of the State of Colorado and applicable U.S. federal law.

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15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Lucid Audio Video

Email: info@lucidaudio.video

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